We are committed to provide you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, meanwhile ensuring that we provide the very highest levels of responsiveness to you at all times.

All orders are fulfilled within 2-3 business days (during holidays and promotional seasons, there may be a delay of 1-2 days) from the date the order is placed. Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information.

FAQ

1. How long does delivery take?

Your order typically arrives within 3-5 business days after it is shipped.Orders are not shipped or delivered on weekends or holidays.

2. What countries do you ship to?

We support worldwide free shipping.

3. Do I need to pay for shipping?

No,Alansma provides free shipping on all orders.

4. How will my purchase be shipped?

We will choose different express shipping service providers based on the address you provide to ensure that you can enjoy faster and better service.

5. I ordered more than one item. Will they all be delivered at the same time?

We try to make sure all your items reach you at the same time. However, our products are not always sent together because different shipping options are sometimes used, depending on the product and the availability thereof. You will receive a shipment notification email when the product is shipped.

6. Can I change the delivery address of my package after it has been shipped out?

Unfortunately, we cannot make changes once the order has shipped.

7. What do I do if I received a different product than what I ordered?

Please contact customer support at hybolate@Alansma.com. To assist us in further investigating the issue, we kindly request that you provide some photos of the product, including the photo of the products you received, the care instruction tag and the package label. These additional details will greatly help usin understanding and addressing the problem.