Return & Refund policy
Alansma
Return & Refund policy
1.When you receive the product,do not clean it for the time being.Check the quality, workmanship and size of the product as soon as possible.If you’re not completely satisfied with your order,we’ll make things right.Just contact us.
2.You may free return most new,unopened items within 30 days of delivery for a full refund.If there was a problem with the order (you received an incorrect or defective item),we will cover all return shipping fees.
3.Please note that we don’t accept returns after the 30 day timeframe.If an item is sent back to us after the 30 day window,we may reject your return and charge additional shipping fees.
4.We cannot accept return/exchange of items that are used or damaged.All returned products must be unwashed in original condition with product tags attached.We promise not to sell any returned products.
5.Once we receive your returned package,you should receive a full refund within 3 days.
6.Please take care to package your return securely.We are not responsible for any damage caused by improper return packaging.
7.We recommend opting for tracking on your return package in case there are any issues or delays.
8.Gift cards and items marked as sale items,final sales,or special sales may not eligible for returns or exchanges.